AI prompts for customer support teams

Copy-ready prompts built for customer support teams. Replace the [BRACKETS] with your details and paste into ChatGPT, Claude, Gemini or Le Chat.

Customer message: [PASTE]. Our policy: [POLICY]. Write a reply that acknowledges their feeling, explains clearly what we can do, offers one alternative, and ends with a concrete next step. Max 120 words, warm but professional.

Here are recent support tickets: [PASTE]. Group them into topics, rank by frequency, and write a help-centre FAQ answer for the top 8. Flag issues that indicate a product bug.

Create 10 reusable reply templates for [PRODUCT] support: order status, refund, delay, bug report, feature request, cancellation, billing error, account access, complaint, thank-you. Use [NAME] placeholders.

Role-play an angry customer about [ISSUE]. After each of my replies, rate empathy and clarity 1–10 and suggest a better sentence. End after 4 rounds with 3 tips.

Prompts for other professions

Replace the [BRACKETS] with your own content.