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AI and my job
How AI is changing the work of customer support teams
AI answers routine questions and drafts replies instantly — empathy, exceptions and angry customers still need a person.
70%of typical tasks can be done or assisted by AI
| Task | AI impact | How | Tools |
|---|---|---|---|
| Answering routine questions | AI can do most of it | Chatbots grounded in your help centre. |   |
| Drafting replies | AI can do most of it | Tone-matched drafts you approve. |  |
| Translating tickets | AI can do most of it | Support customers in any language. |  |
| Escalations and upset customers | Stays human | Human empathy and authority matter. | |
| Finding trends in tickets | AI assists, you decide | AI clusters topics; you fix root causes. | |
Editorial estimate based on today’s tools — not a prediction about jobs disappearing. Most jobs change; few vanish.