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Everyone · 5 min read

When something goes wrong: the first hour

Clicked a link, paid a scammer or pasted the wrong file? Fast, calm steps limit the damage.

If you paid or gave card details

  • Call your bank immediately — the number on the back of the card or in the app
  • Block the card and ask whether the payment can be stopped
  • Change your online banking password and review recent transactions
  • Keep screenshots, messages and numbers as evidence

If you entered a password on a fake page

Change that password at once — and everywhere you used the same one. Turn on two-factor login, log out of all sessions and check the account’s recovery email and phone. If it was your email, check the forwarding rules too: attackers like to add silent forwarding.

If it happened at work

Report it to IT or your manager immediately — even if you’re embarrassed. The first minutes decide whether a single click becomes a company-wide incident. A data leak involving personal data may have to be reported to the Information Commissioner within 72 hours, so the company needs to know quickly.

If you pasted confidential data into AI

Delete the conversation, check whether training on your data is switched on and turn it off, and tell whoever is responsible for data protection. It is not always a disaster — but the company must be able to assess it.

Where to report in Slovenia

  • SI-CERT (cert@cert.si) — phishing, online fraud, hacked accounts; advice at varninainternetu.si
  • Police (113) — fraud and threats are criminal offences
  • Information Commissioner — personal data breaches
  • The platform itself — fake profiles, ads and deepfakes
Key takeaways
  • Money: call the bank first — minutes matter.
  • Password: change it everywhere it was used, turn on 2FA.
  • At work: report immediately; hiding it makes it worse.
Try it

Save your bank’s card-blocking number in your phone today.

Check yourself

  1. You entered card details on a fake page. First step?
  2. After a hacked email account, what should you check besides the password?
  3. You clicked a suspicious link at work. What do you do?

Tip: getting at least 2 answers right in the quiz above completes the lesson automatically.

This lesson is part of:Staying Safe in the Age of AI

Last reviewed: September 2026